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Title
Text copied to clipboard!Hotel Housekeeper
Description
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We are looking for a dedicated and detail-oriented Hotel Housekeeper to join our team. As a Hotel Housekeeper, you will play a crucial role in maintaining the cleanliness and overall appearance of our hotel. Your primary responsibility will be to ensure that guest rooms and public areas are clean, tidy, and inviting. You will be expected to follow our high standards of cleanliness and hygiene, ensuring that our guests have a comfortable and pleasant stay. This role requires a strong work ethic, excellent time management skills, and the ability to work independently as well as part of a team. You will be responsible for cleaning and servicing guest rooms, replenishing supplies, and reporting any maintenance issues. Additionally, you will need to adhere to health and safety regulations and handle cleaning chemicals responsibly. The ideal candidate will have previous housekeeping experience, a keen eye for detail, and a commitment to providing exceptional service. If you take pride in your work and enjoy creating a welcoming environment for guests, we encourage you to apply for this position.
Responsibilities
Text copied to clipboard!- Clean and service guest rooms according to hotel standards.
- Replenish supplies such as towels, toiletries, and minibar items.
- Make beds, change linens, and ensure rooms are tidy.
- Vacuum carpets, sweep and mop floors.
- Dust and polish furniture and fixtures.
- Clean bathrooms, including toilets, showers, and sinks.
- Report any maintenance issues or safety hazards to the supervisor.
- Ensure all cleaning equipment is properly maintained and stored.
- Follow health and safety regulations and use cleaning chemicals responsibly.
- Assist with laundry duties as needed.
- Respond to guest requests and inquiries promptly and courteously.
- Maintain a high level of professionalism and customer service.
- Work efficiently to meet daily cleaning quotas.
- Collaborate with other housekeeping staff and hotel employees.
- Participate in training sessions and staff meetings.
- Adhere to hotel policies and procedures.
- Perform additional duties as assigned by the supervisor.
Requirements
Text copied to clipboard!- Previous housekeeping experience preferred.
- Strong attention to detail and organizational skills.
- Ability to work independently and as part of a team.
- Good time management skills and ability to meet deadlines.
- Excellent communication and customer service skills.
- Physical stamina to perform repetitive tasks and lift heavy objects.
- Knowledge of cleaning chemicals and safe handling practices.
- Flexibility to work various shifts, including weekends and holidays.
- High school diploma or equivalent preferred.
- Ability to follow instructions and hotel procedures.
- Reliable and punctual with a strong work ethic.
- Positive attitude and willingness to learn.
- Ability to handle guest complaints and requests professionally.
- Basic understanding of health and safety regulations.
- Ability to maintain confidentiality and privacy of guest information.
Potential interview questions
Text copied to clipboard!- Can you describe your previous housekeeping experience?
- How do you ensure attention to detail in your work?
- How do you handle guest complaints or requests?
- Are you comfortable working independently and as part of a team?
- How do you prioritize your tasks during a busy shift?
- What steps do you take to ensure safety when using cleaning chemicals?
- Can you provide an example of a time when you went above and beyond for a guest?
- How do you stay motivated during repetitive tasks?
- Are you available to work flexible hours, including weekends and holidays?
- How do you handle stressful situations or tight deadlines?
